Career Kaizen #6 - 5 Agile Sayings to Empower Your Team's Success

This week we'll walk through some common sayings in agile and explore their meaning a bit.

Monday - The Wisdom of And

Even if you are an expert, you'll benefit from hearing
and getting input from others.

When I worked at BigVisible, one of their coach's conference themes was "The Wisdom of And." This is drawn from Jim Collins work when he talks about the wisdom of "and" and the tyranny of the "or". The point is that there are often more choices available to just either/or choices, sometimes called "sucker's choices" or "false polarity," if neither option in its entirety or alone gives everyone what they're wanting. For example, "Well, we can either go over budget to build X, or we can lose all our best customers to the competition." That's a fool's choice. There's something in the middle.

If a group is sitting around a table, the best option doesn't lie with one person. It more likely lies somewhere in the middle of the table. Even if you are an expert, you'll benefit from hearing and getting input from others.

To get more input from a quiet group, ask questions such as "Anything else on this to consider?" "Are there other options?" "Any unanswered questions?" "What are we overlooking?" "What assumptions does this depend on?" "Is there another approach?" "How could this fail?" "Let's get at least two options on the board for this issue."

And you can control difficult people by replying to their solution with, "I'm sure that's a great option, I just want to hear what others have to say." or "Yes, and I'd like to just gather additional information and input."

Homework: Practice replying to positions and opinions with "Yes, and…" instead of "Yes, but…"

Tuesday - Art of the Possible

We often think things are impossible, but in actuality are possible and likely take a lot of hard work and a long time.

For example, for many of you, running a marathon might seem impossible. It might be if it were this weekend, but if it were six months away, and you started getting up in the morning and lacing up the shoes...given enough time and effort, you could do it. And if you did, what a sesnse of accomplishment that would be. It's a big deal. That's why people put the sticker on the back of their cars with 26.2. They don't put stickers that say "I walked around the block today." That's no big deal.

Most anything important, that's of value, takes some investment of time and effort. And that journey is actually part of what changes you, grows your character, and gives you a story worth telling, a story that others want to hear.

Homework: Watch the amazing transformation of a man who commits to running the Boston marathon:

Wednesday - No one of us is as smart as all of us.

Scrum depends on team. If the team isn't all in, if they're not involved in estimating the work, collaborating with the Product Owner on what, why and options in the requirements, and if they're not committing to the work, then we are missing a lot of the magic. When it comes to ideas, options on approaches, the architecture and more, no one person has all the answers. No one person is as smart as everyone else put together. One person might have more knowledge in a particular area, but others can learn that, too.  I've been amazed at how many times the new person on the team has had the best idea.

The same is true for us. On our own personal journey, on our own goals or challenges, we'll always benefit from hearing ideas from others, getting feedback, hearing their stories. We're built for community. Help yourself by getting connected in the local or online agile communities or coaching circles.

Homework: Do a quick search for local meetings or meet-ups for agile, Scrum, project or product managers, lean start-up or business sector you're in, and do the same for groups on LinkedIn, Yahoo, Facebook and other social sites. See anything interesting?

Thursday - Create your own Reality

We need to empower our teams, our team members, and
ourselves that we can create the reality we want

When I worked at Rally, this was one of their core values and sayings. And they lived it. If you felt that you needed something to do your job, if you wanted to grow into another role, they supported you in creating that reality.

I see my wife doing something similar with our two younger kids. When they say, "I'm thirsty," she replies, "So what are you going to do about that?" When they say they can't get ready because they don't have their shoes, she answers with "You can solve that problem."

We need to empower our teams, team members and ourselves that we can create the reality we want, we can solve our problems. I'm often met with the opposite in companies, a response of "Management won't let us do ____," but when I ask if they have actually asked for it, it's usually "No, but they know this is a problem." A particular training exercise I do highlights this. I do the ball point game, and the vast majority of the time, the participants don't move around to where the spacing works best for them. They just accept the circumstances or constraints without even asking me.

Homework - Think of the team, a team member, or yourself, and ask "What if..." and see what comes.

Video Fridays - What's the simplest thing that will work?

Breaking down life into what moves it forward today, not what's the best, comprehensive solution. A little like the debt snowball or weighted short job first.

To look at the entirety of the mountain to be climbed may seem overwhelming, but there is truth both in the saying that the journey of a 1,000 miles begins with one step and that the joy is in the journey.

About the big challenge or goal in front of you, what's one part of it that you can do today? Even better, what's something on it that you can do before noon? You might say that that one thing isn't the most important or highest priority. True, but also perhaps not true. It is a priority in the sense that you getting a "less important" task done actually gets the motivation and confidence going to tackle, and succeed, at the big thing.

Often our risk aversion, all the unknowns, take us out of the game of tackling big and challenging goals. But the very fact that the goals are big and scary are what make them worth doing, noble even. And through that challenge of tackling what is too much for us, we are transformed from someone who could not, before, into someone who can, afterwards.

Homework: Watch the amazing transformation of a man with a broken neck learning to walk again.

Weekend Warrior
Check out the story at the beginning of Habit. Read up on Jim Collins "Big Hairy Audacious Goals" and Dave Ramsey's Debt Snowball.

Career Kaizen #5 - 5 Days of Leadership

Monday - Level 5 Leadership

Leaders help team members
solve their own problems.

Most agree leadership is important, but there are many definitions out there. Are you a leader? Do you have leadership in you? The ScrumMaster role is often described as a servant leader, so it's worth some focused time on it.

One of the classic business books is Good to Great. In the book, Jim Collins talks about Level 5 Leadership, the highest of all and a level few CEO's attain. There are good metaphors that describe that type of leader.

First, these leaders look out the window to assign credit, and look in the mirror to assign blame. Always try to deflect to the team when someone looks at the results and says "You've done a great job leading the team," especially if it's in a public situation, like a meeting. There are many ways to do this, for example, "It's not me. It's the team. Anyone could have done it if they had a team like this," or "Thank you, but really, the team is the one responsible. They have really put in a lot of time, effort and heart into this, " or even just point to some specific positive aspect of the team (perhaps from one of their retros), "The team really feels that _______ has been the key ingredient to the success we've had."

Second, these leaders want to make clock-builders, not be time-tellers. Rather than always have the answer, or be quick to solve someone's problem, Level 5 Leaders help team members solve their own problems or find their own answers. This builds their own abilities, ownership of the solution, empowers self-organization and makes teams faster. Many times making a clock-builder can be started by responding to a question with "What do you think?" I've been surprised how many times they already have an idea, they're just looking for feedback, support, or political covering. You can answer with, "Well, try that out and let me know how it goes," and watch as the team begins to solve more and more of their own problems.

Homework: Ask yourself: Does it feel good to solve people's problems? To be needed? Or to be able to help? Is your value based in part on how critical you are for things to get done? Are you okay with them figuring out everything by themselves?

Tuesday, Common Team Needs

Marcus Buckingham said that the difference between management and leadership is that management looks at what is unique among people, and capitalizes on it, while leadership looks at what is common among people and capitalizes on that.

Knowing what the common concerns are, or addressing a common need, is important. Vision, a key leadership trait, is pointing to a common goal or destination that enables a group to rally around and towards that - a common goal or challenge as they struggle, fail, win and journey together.

Homework: Look at the common felt needs of employees compared to what management thinks they need. What do you think the top three for your team members are? List them in the next retro and have the team dot vote them.

Wednesday - Positional or Influential Leadership

The challenge, and the blessing, of leadership in the ScrumMaster role is that you do not have authority over the team. You can't tell them or force them to do anything. Yet, traditional, authoritative leadership is actually the lowest form of leadership. People aren't as likely to truly be following you as a positional leader (for example, a manager). They are doing what you say, whether they like it or not, because they have to. In those situations, they're not giving the positional leader their best, but only the minimum required. Just enough to not get in trouble or fired or noticed.

Having people listen to you, follow you, as a servant leader means you must learn and grow in the powerful area of influential leadership. Forming relationships, understanding their needs and concerns, fighting on their behalf, protecting them, taking hits for them.

Homework: Looking back over history, who do you admire? Any heroes or people that you respect the work they did, the impact they had, or the challenges that they overcame? If so, in what ways can you apply lessons from them for your life and work now? What would they tell you?

Thursday - People Development Wins Championships

You must develop team members to win championships

John Maxwell wrote a very popular book on leadership. A few quotes from him:
"You can't lead people without liking them."
"At one level, you focus on becoming a change agent - focusing on productivity."
"Productivity wins games. People development wins championships."
"Besides the obvious competence, effort and skill, leadership also depends on intentionality."
"To succeed as a leader, you must help others move forward."

Homework: Pick one of the quotes you like (or another quote from the web page), print it out large to post on your wall at work, and small to put on your bathroom mirror or car dashboard. Keep it in front of you for a week. Don't start your computer or end your day without looking at it (even better to say it to yourself) or start your car or brush your teeth without the same.

Video Fridays

Stanton Complex - face the brutal facts, but don't let go of hope. In 1965, Captain Stanton was shot down and in a POW camp in Vietnam. While others kept believing any day that they'd be released, the reality was they weren't. These people ended up giving up, or worse. Stanton was hopeful, but not unrealistically so, and faced the reality that, also, they may never be released.

On your team, in your company, it may look grim. It doesn't help to believe things will magically change based on nothing other than your wishful thinking. And yet, we have to hope and believe that there is a chance, a chance worth fighting for, that they someday could.

Always respond positively. Don't join others in their complaining. Focus on solutions - what can you change, what experiment, what can you ask for, that might help. If you're not sure, ask yourself, "Is this noble or excellent?"

Homework: Watch the video of Jim Collins (or listen to his audio clips), or Patrick Lencioni.

Weekend Warrior: Review all of Jim Collins Hedgehog Concept items. List out the five levels of leadership.

Would you like to receive Career Kaizen in your inbox?

The 3 Steps of a Change Agent

From July 2005 - 

------------
Welcoming Reality - The Furious Indifference to Our Cause

For all my talk, I weekly come back to the question "So how do we put this into effect here where I work?" It is not uncommon for those in IT to rarely see the ideal solution, method or process actually put into practice.

Recently I've seen the confluence of, at first glance, unrelated items. When seen holistically, though, these items point to what I feel is at the heart of leading change in the workplace.

You Need to Fight, but Fight Right

"A soldier surrounded by enemies, if he is to cut his way out, needs to combine a strong desire for living with a strange carelessness about dying. He must not merely cling to life, for then he will be a coward, and will not escape. He must not merely wait for death, for then he will be a suicide, and will not escape. He must seek his life in a spirit of furious indifference to it; he must desire life like water and yet drink death like wine." - G.K. Chesterton

In business terms, a leader is surrounded by all the reasons things don't change in their workplace. If he is to succeed in making a difference, he needs to combine a strong desire to keep his job and favor with his boss and colleagues with a strange carelessness about being fired. He must not merely worry about keeping his job and what those in influential positions think of him, for then he will be a coward, fearful, and he will not make a difference. He must not merely wait to be fired - saying things and taking actions that communicate not caring about being fired or about what his boss or those in influential positions think of him, for then he will be fired and he will not make a difference. He must seek to make a difference in a spirit of furious indifference to whether he actually succeeds in creating change.

First, we must decide that we're going to fight to make a difference. This is the "strong desire for living." Making a difference takes effort, commitment, determination, and often much more physically and emotionally exhausting than just accepting a substandard environment.

Second, we realize and accept that making a difference is a desire, not a goal. Desires are what we strive for, goals are what we can actually achieve. Often, people and circumstances get in the way of what we hope to achieve. If they get in the way of goals, we can become frustrated, angry, resentful. With desires, it is easier to accept failing to attain the end result in its entirety - not getting closure. This helps one to keep from reacting. Instead, they respond. The focus is on the action(s) or logical argument(s) in question positions being discussed, not the people themselves having the dialog.

Third, we find a way to put ourselves second to the cause and the possible consequences of advocating the cause. This is the "strange carelessness about dying." We stop looking out for "#1" - ourselves, as paramount. I haven't found a way to be effective in making a difference when I am thinking of myself first because I keep getting in the way. That is, while trying to convince someone of my point, fear and doubt keep me thinking in the back of my mind, "What if they think this is a truly bad idea? If they did, would they communicate that to my boss? What then would he think of me?" At times, I become competitive. I approach discussions where a decision outcome will occur as a zero-sum game where if I don't win, I'll lose. In these cases, I must win because if I don't, I'll appear weak, foolish, less-than, that my ideas aren't sound. This emotional reaction can be especially strong in a public forum, such as meeting or an email thread with many recipients.

These three points are simple, but not easy. Making a change to the way things are done involves other people. We are interdependent in all but the smallest IT organizations. And it is our interactions and relationships with these people (and their attitudes, beliefs, understanding, motives, agendas) that are principally the challenge.

If You Want a Queen, You Have to Be a King

There's a saying in courtship that if you want a Queen, you have to be a King. This means that if we want a certain reality, we have to be the type of person deserving of that reality. We have to be a person of character if we are to expect a working environment where there is good, healthy interdependence and commonality.

Creating the unity necessary to run an effective business... Requires great personal strength and courage. No amount of technical administrative skill in laboring for the masses can make up for the lack of nobility or personal character in developing relationships.
In addition, we can see on an even deeper level that effective interdependence can only be achieved by truly independent people. It is impossible to achieve Public Victory with popular "Win/Win negotiation" techniques or "reflective listening" techniques or "creative problem-solving" techniques that focus on personality and truncate the vital character base. - pp 202, 203; The 7 Habits of Highly Effective People, Steven Covey

The combination of these two quotes from recent reading and my concerns on how to truly create change in our IT department occurred as I reviewed a document this week. It was a going-away present for a coworker. This coworker is widely viewed as an exceptional and very well respected senior level developer in our organization. The gift was a list comprised of individual submissions from his colleagues of the positive traits they saw in him. For all his wealth of technical and intellectual talent, by far the most common items in the list were "patience", "persistence", "friendly", "helpful", "giving." After working alongside him for a year, I had been mistaking the dominant reason he was so effective. It was because of his character, who he is. He was a great worker because he was a great person.

To be change agents, we need to commit to the cause, let ourselves be second, hold on to what we want with open hands, and have the kind of character which nourishes good relationships (and effectiveness) with our coworkers.

What Happened When I Spoke Out

My recent post about being a change agent reminded me of one of my personal favorite posts I wrote back in July 2005 titled "Welcoming Reality - The Furious Indifference to Our Cause."

I was writing about a time when I was in the midst of a bad work situation, but at the same time was inspired by a great worker and some great change agents (several of whom didn't last). Specifically, I was wrestling with "Do I save my skin and compromise my values, or do I step out and speak my mind, and whatever happens happens." The risk was real. Over the previous year and a half, I had kept a tally of 17 people in our group who had been let go for various or mysterious reasons. As a manager, I tracked this and other turnover in our department. We were something like 300% over the average of the rest of the IT world.

Well, I chose to speak out.

And I was let go as part of a second round of layoffs couple months later. Terrible? Yes, and no. I'm writing this now to let you know:

1. I lived, and 
2. I'm better off

When I talk about courage in my ScrumMaster classes, I look at students in my class and I think of this valley in my life. I know that these situations can be scary for many of them.

But these tests and trials develop something inside us that you can't buy or get from a book. It's only from experience. And your people will respect you for your courage and selflessness (can't buy that, either). These tests develop perseverance, and that gives you genuine character, which leads to hope. Hope is a core leadership trait per Jim Collins and Gallup (see The Stockdale Paradox and What Followers Want from Leaders). Personally, since that time I've gone on to speak my mind more often (and learned to position, influence and build support much better - great skills for a change agent) and live a life where I don't dread coming in to work, no matter what the situation.

I'll re-post it soon, so keep an eye out, and I sincerely hope you enjoy it -

You Already Chose Failure (or Success)

Ever wonder if it's going to work? Is this role right for you? Can you successfully lead this team? Will the project be a success?

Although we may have the skills and experience to be successful, much more is determined by the intangibles - passion and drive, collaboration skills and empathy, work ethic, vision and values.

We all have roles, and those roles are our decision filters on how we behave, and therefore our success. We are acting out of those roles whether we realize it our not, and often it's not the roles we want to be in, but default or roles not appropriate for the situation.

I might know a lot about parenting, but if my primary role when I come home is (still) business, then my actions are based on that, and I fail. I'll be trying to get one more email done. I'll be thinking about upcoming meetings and not listening to my family. I won't be present emotionally, even if there physically. And I certainly won't be leading my family to a vision of what we can be, something they get excited about and get behind.

The roles of the ScrumMaster include Servant Leader, Impediment Remover, Coach, Educator and Evangelist, Organizational Change Agent, Chief Mechanic and Shepherd an Guardian of the Process.
Our roles act as a decision filter. When you're at work, try consciously wearing one of these hats. That way, we take initiative in stopping our default responses or reactions and start acting from who we want to be.

For example, if I'm late to work, my default role of employee or reports-to-someone pulls me towards trying to sneak in unnoticed. Now, my teammates or those I lead will notice this. I've not only missed a coaching or learning opportunity with them, but I've actually modeled just the behavior that I don't want  them to have.

Instead, if I am late to work, but I'm wearing the role of servant leader, I'm thinking of my team first. I transparently check in with them, letting them know that since I was late, I might have missed something they needed (or worse, the daily stand-up). I might model vulnerability about how I'm wrestling with my own inspect-and-adapt cycle on how to solve this on-time problem.

Are You Fighting Others or Creating New Options?

Is it fiercely competitive for you to be successful? Do others have to lose for you to win?

Below is my first blog post from 2004. I was a manager trying to get projects done. I had only glanced at agile. There was no iPhone yet. But some things haven't changed. Leadership Coach Tim Sanders is still great, The Leadership Summit is still awesome (I already bought my tickets for next year) and my views of how and why we should work have only deepened.

Be sure to get the free PDF chapter of Tim's new book at his site. Good stuff, easy read and it can change how you work and interact today. Also, there's a great interview of Tim by Dave Ramsey at the Entreleadership podcast site. At the podcast site are also interviews of Jim Collins, Patrick Lencioni, Dan Cathy, Steven Covey and more.

Recently I was reminded of Tim's lesson while reading Zappos! Delivering Happiness - A Path to Profits, Passion and Purpose (great book - now in audio and comic book form, too). The author wrote about playing the card games at Vegas, and how in life we have the ability to "create a new table" - to create opportunity. Be sure to check out the free Zappos! Culture book, too.

-----------------------------------------------------------------------------------------------------
At the 2004 Leadership Summit, Tim Sanders, Leadership Coach for Yahoo!, shared that we often don't have faith in our people or ourselves. There are those that have an attitude of 'scarcity', driven by fear of competition and filled with a sense of lack, what they don't have. It's the difference between social networking for other's benefit and networking for personal gain (which he said is actually prospecting or brokering).

He gave a good word picture by saying "It's the difference between being a gardener and a butcher." Tim said that at Yahoo!, if you are driven by scarcity (nay-sayer, doom and gloom), they will literally stamp a piece of paper with "Chicken Little" and stick it to your back, to be left there all day. Tim made me think how often I look to the negative side of a situation. In software development, we need to look at the possible concequences, but really only as risk analysis.

Even then, the downside should perhaps only be considered, noted, and then everyone should move forward on the project focussing on the upside. This doesn't mean be unrealistic, niave, or wear rose-colored glasses, it only means that we decide to concentrate our energy on the possible positive outcomes, encourage others, and be a contributor to the solution.

And an IT project, we could all agree, is much more than flowcharts and code.

Getting Better Before You Get Bigger

At most of my Scrum training classes, people ask about how to scale agile at their company. When coaching at a company, what we are doing is typically the #1 need for scaling - getting better.

As Woody Zuill said so well at the Agile Open SoCal conference last month, "People ask how to do it right in the large, when they're not even doing it right in the small."

Yes, there are methods, tools and techniques for doing agile with 10+ teams, or multi-team projects, or distributed team members. But those practices won't solve the most common problem - lack of organizational alignment, buy-in and support (and from top to bottom). Most of the issues I find are with mid-management handling the change that come with introducing agile. But this is the same challenge that happens with introducing any change. The book Leading Change reinforces this point with 10 years of stories around introducing change at difference organizations. 

My experience has been that you'll be much better off getting one or two teams excellent. And by that, I mean success that everyone can see, and that is obvious. Nothing wins arguements and gets support like success, and this helps mid-management's willingness to go out on a limb with this new thing that will surely: raise more questions, change they way they do their job, move them out of their comfort zone, upset some of their reports, make mistakes. Help make that gamble for them as easy as possible. 

And keep in mind that we're in the Late Majority with agile adoptions. These are companies, customers, and managers who generally do not like change, resist change, and have been at the same company (and maybe job) doing things mainly the same way for 10, 20 or 30 years.

Teams, Being Smart Isn't Enough! You Have to Be Healthy

Some notes from hearing Patrick Lencioni at The Leadership Summit in August... 

Lencioni started by saying that much of what he was going to share were things we all already know, and quoted Samuel Johnson, saying "People need to be reminded more than they need to be instructed."

For the second time during the conference, I heard someone talk about Southwest Airlines (the first time was by Jim Collins). Lencioni started his talk, as he starts his new book The Advantage, by sharing a story from Southwest Airlines. For those who don't know, Southwest is the most successful airline, in a very competitive field, when looking at financial consistency (143 consecutive profitable quarters, including the only major airline to do so following 9/11), and customer satisfaction (consistently at the top for lowest customer complaints, most on-time flights and fewest baggage problems).

Lencioni was at a leadership event at Southwest listening to presentations detailing Southwest’s values (the ‘Southwest Way’ - a Warrior Spirit, a Servant’s Heart, and a FunLUVing), their unorthodox approach and the things they do to make their customers happy. He was sitting next Southwest CEO Gary Kelly. Lencioni leaned over and asked, "Gary, why don't your competitors do any of this." It was a rhetorical question, but he said, "Honestly, I think they think it's beneath them."

Building a Heathly Organization

Organizational health is the single greatest competitive advantage in business. It is virtually free and accessible to any leader who wants it, and yet it remains ignored by most leaders and virtually untapped in many organizations. Too many leaders think it's beneath them. It's not measurable enough. Not immediate enough, not push-button results.

To better understand why this is, Lencioni used contrast. In order to maximize success and to be the best, there are two requirements for success. You have to do things well in these two categories:

Be Smart	Be Healthy
Finances	Minimal Politics
Strategy	Minimal Confusion
Marketing	High Morale and Productivity
Technology	Low Turnover

Being Smart is all good stuff. You should be solid in the areas of strategy, marketing, finance, and technology. It's only half of what a company needs to be successful, but gets about 98% of leaders attention. We are more comfortable with those things that are easier to measure and less emotional. But to change organizations you have to make them healthier!

Southwest is fabulous, not because they are smarter than their competitors, but because Southwest is so healthy as an organization. They get so much more out of their number of employees than their competitors do.

CEO's want to improve their companies, but it's like a classic scene from I Love Lucy. In the scena, Lucy is on her hands and knees looking at the carpet in the living room. Ricky comes in and asks what she's doing.

"Looking for my earrings," she replies. 

"Did you lose them here in the living room?" 

"No, I lost my earrings in bedroom, but the light out here is so much better."

CEO's know they are missing some things on the human, touchy-feely right side, but they are out of their comfort zone in dealing with them, so...they gravitate back to the left side. They focus even more on strategy and technology, etc. But the truth is, if we want to change the organization, we have to make it healthier.

Thirty years ago, the Smart side was new. There were lots of gains to be made by focussing on that side. But now, you can't distinguish your company by focussing only on the Smart side. You can have lots of great people working at your company, and they can all have the domain expertise to be awesome. But you won't be able to tap into it. You won't bring out their potential. Southwest's people aren't smarter than their competitors. But they use every bit of knowledge they have.

Organizational health is the multiplier.

The next post will be on "How do we do it?"

A Slice of Humble Pie

Yesterday, as I climbed up my back steps, I had a realization that made me swallow real hard - like a something difficult to get down. It was, as we knew growing up in Texas, a slice of "humble pie."

Photo by Joselito Tagarao via Flickr using a CC-BY license.

Eating a slice of humble pie means that you rightfully were humbled. It could be the team asked if they could rotate the ScrumMaster and you're the ScrumMaster. It could be your team building idea completely flopped. Maybe a friend told you that you were the wrong in some gripe you've been carrying around for weeks. Your stock picks have brought what saving you had to almost nothing. In some ways, it's acknowledging failure. Although you might have failed, you are not a failure. And as John Wooden said, You aren't a failure until you start to blame. Failure is good medicine for us, but we often don't want to take it. We avoid owning failure - it hurts - and turn to blame someone or something else. Humility allows us to cut out the cancer from the body of experience, separating the good from the bad. Keeping the good things we need to learn from what happened, while cutting out the stinkin' thinking. Sometimes we need to realize that we're not great at everything, a shadow attitude that makes it more difficult to really listen and value other people's opinions. Humility isn't thinking yourself nothing, it's not thinking more of yourself than you ought.

For me, it was realizing that some was better than me at what I do. Even though I had been doing it longer, and I had even helped them, they were now far past me. Rather than push the surgical knife away by saying that they were doing better because of luck and circumstances (more on that from Jim Collin's later), I had to acknowledge that this person was simply more driven and hard working than I was. And that was hard for me to accept. But owning this allowed me to pause and ask myself, "Why are not so passionate so as to be that driven and hard working? What is not clear about your vision and goals that it's not that motivational for you?" That was the golden take away from this experience - my personal mission statement wasn't clear enough, and certainly didn't have a clear strategy, to empower me.

Jim Collins wrote in Good to Great that Level 5 Leaders look in the mirror to assign blame. This core leadership character trait and value doesn't come easily and needs to be developed. We don't get promoted into some leadership platform and then begin working on getting these leadership traits. Unless we already have them, the sudden, new power (however small) will quickly begin to corrupt and blind us. Instead, we develop these traits which will then qualify us for, and pull us up and forward into, leadership opportunities.

Resources
Patrick Lencioni's Fart Story (yes, really)
Humilitas by John Dickson: How the Virtue of Humility Can Turn Your Strengths into True Greatness in all Areas of Life
Great Video Clip on humility from John Dickson and Patrick Lencioni from The Leadership Summit
Jim Collin's Good to Great Diagnositic Tool

It's Not Scrum, It's You

I was recently teaching a Certified Scrum Master class and was told by a student that Scrum didn't work because management still comes and demands additional features or projects and sets or keeps the deadlines and not asking for estimates of how long it will take. 

That is not a Scrum problem. That's a business environment problem. And the solution is often the person lamenting it the most. Perhaps it's like the guy that complains about women because he is married to someone who makes demands and doesn't respect him. It's not women that's the problem, it's his allowing his wife to control him. 

These are the type of complex organizational development problems that are difficult to solve. They take more than a two day class on Scrum fundamentals to solve. They may be very difficult and take a long time, but they are possible. Don't think that they are not. There is a world of difference in the mindsets behind possible and impossible.

If you fall into the trap that they are impossible, you give up trying - looking for possibilities, options, trying out new ideas. You lose hope. Certainly if you are a leader, it is incumbent upon you for the sake of the people who follow you. The book Strengths Based Leadership lists the four needs workers have of their leaders: hope, stability, compassion and trust. If you are an agilist, you are acting as a servant leader, and therefore need to maintain hope. 

I couldn't tell this student how to solve his problem - that's contextual and that's why there are coaches helping organizations with these types of cultural and management changes. Even without a coach helping, there's a lot of places to look for good information on this.

But you won't take that first step if you are stuck thinking it's impossible. 

Looking Back at 2011

I had one of those great, intellectually charged conversations the other day with a colleague and friend, one of those discussions that leaves your mind abuzz. One nugget that came out of it was what books I had read this last year that have had the biggest impact on me as an agile coach and trainer. Here's the list I shared with him:

Must Read

Switch - How to Change When Change is Hard - A great read with lots of science and stories behind how and why people and groups change. Provides a structure to follow in leading change. A must-read for coaches and those leading change efforts.

The Lean Start-up - Eric's book provides the framework, reasoning and experience on how to swiftly determine the product to build. More than that, Eric provides pragmatic understanding of why traditional businesses and management behave the way they do, and how to deliver measurable, actionable way to change that. A must-read for anyone in IT, product development, management or executive leadership (so, everyone). 

Getting Naked - Shedding the Three Fears that Sabotage Client Loyalty - Patrick Lencioni shares what makes real consultants (and consulting) awesome, versus those traditional consulting companies that we all love to hate. A must-read for anyone in consulting or in other ways provides professional services.

I would add The Goal by Goldratt because I loved the use of a fictional story to learn about lean and the theory of constraints, but it hasn't had the practical impact that the other books above did.

Insightful

Mindset - The New Psychology of Success

Interesting 

The Black Swan - The Impact of the Highly Improbable

I'll add to this list several of "Must Watch" videos:

Joe Justice at TEDx - Agile used to create a 100 mpg road-ready car in 3 months. More lessons for all businesses in this 10 minute video than any other I know of.

Simon Sinek - Leaders, Start with "Why" - One of the Top 20 most watched TED videos. All companies know What they do, some know How they do it, very few know Why. Great for product managers, management and leadership.

Animated Daniel Pink Talk on What Motivates Workers - A very engaging video, using graphical notetaking, that I show in many of my classes that shares the three things that motivates workers (and none are money). Based on Pink's best-selling book Drive. 

Marcus Buckingham on Learning Your Strengths - A well-polished 10 minute introduction to strengths. It is part of one of several DVD's that I play for teams as part of team-building or learning self-organization in agile. 

And ONE "Must Attend" conference:

The Leadership Summit

"But, wait," you're surely saying, "didn't you attend four other agile conferences (and two one-day events) in 2011?" Yes. 

And I have referenced, quoted, shared, lended more by the speakers from The Leadership Summit (Lencioni, Godin, Booker, Schlesinger, Hybels, Furtick) than all the other conferences combined and doubled. And it was only two days. And 1/10th the price. And available (almost) everywhere in the world via simulcast. 

"But, wait - again," you might be saying, "isn't that a Christian event?" Hosted by a church - yes. Goal to make attendees Christians? Definitely not. Goal to change the world? Yes. I think it's good to be around a bunch of people who really want to, and honestly believe they can, change the world. Even if that means stepping out of your comfort zone. It may just radically change your Why (just as we hope to do in the companies we serve).

Agile Presentation - Dear 31 Year Old Me

My session was "Dear 31 Year Old Me - 10 Things I Wish I Had Known Before I Dove Into Agile"

What agile practices were most important? What tools were most helpful? What books? How did you succeed? Where did you fail? What helped your career the most? If I could go back 10 years, there's a lot of things I wish that I could tell the 31-year-old me. Some lessons go counter to conventional wisdom, some are just not highlighted much. This session will cover what distilled, core lessons have helped me and teams that I've coached the most as we moved into agile.

Deck available here - 

http://www.slideshare.net/sdunnrocket9/dear-31-year-old-me-what-i-wish-i-knew

There were some great questions during the Q & A session at the end of the day, including "If process doesn't save us, what does?" and "What's the best way to start up new teams in an agile adoption?"

Overcommitment, Difficult People and the Defeated Mindset

In August I left the Agile 2011 conference two days early to attend The Leadership Summit. Although I heard there were some great sessions on Thursday and Friday at the agile conference (including oft-noted Linda Rising's closing session on The Agile Mindset), I have no regrets. 

As I posted previously about my prediction, and as came to pass, the Leadership Summit renewed and reinvigorated me. I needed this more than more information. It educated me as well, but most importantly, it inspired me. I find that agile coaching in the large enterprise is less about educating people and teams, and more about helping people grow, finding their strengths and helping them to see and apply them, challenging them, confronting fixed mindsets and old ideas, and having grace for people being human. All of which can drain you. And on top of that, I believe that we need to be leaders, and leadership is hard. So, with that in mind, let me share with you what I gained from The Leadership Summit this year.

Over the course of two days (mine at a simulcast site, one of hundreds across the world), there were eight sessions. The speakers were Bill Hybels, Len Schlesinger, Cory Booker, Brenda McNeil, Seth Godin, Steven Furtick, Mama Maggie Gobran, Michelle Rhee, Henry Cloud, John Dickson, Pat Lencioni and Erwin McManus. 

Bill Hybels on Overcommitment, Difficult People, and the Defeated Mindset

Bill Hybels, pastor of Willow Creek Church in Chicago and the founder of The Leadership Summit, began by saying, "I believe we can change the world, but we have to let go of the safe, the predictable and the comfortable." I was struck by this because of The Scrum Alliance's slogan of "changing the world of work." I love the vision and the challenge of what we have to let go of in order to get there. Hybels went on to add some great leadership axioms, such as:

• Everyone wins when a leader gets better. 
• Every leader can get better.
• Where do you show that you're investing in getting better?
• Swing hard or surrender your bat.

Overcommitment

The main thrust of the talk was on leaders watching their commitment or challenge level. He drew something like a thermometer, marking three levels of answers to the question of "What is your current challenge level at work?"

1. Under challenged (crossword, visit, watch the clock, don't feel fulfilled)
2. Appropriately
3. Dangerously over challenged (Look at to-do list and, OMG. Work late, not present

The ideal level was just barely into the Dangerously Over-challenged level. We learn and perform the best with just a bit of pressure and anxiety. I have seen this to be true on Scrum teams, and it's detailed as the best way our brains learn in Pragmatic Learning and Thinking.

But, he cautioned, if you go and stay above that level, you'll break down. At this level, we can't sustain the responsibility we've put on our plate. 

Do we, as leaders, set a bad example? The truth is, he said, is that we need a "discipline of replenishment". And we, as leaders, have to take responsibility for that. Leadership bucket. If you stay DOC, you can't have your bucket stay full no matter how many 3 day weekends, luxury vacations, hobbies, retreats, etc. you have.

Our performance over time, can go way up, but then it crashes. It's possible to overweb an organization. Also, we need to watch for being under-challenged, where there's nothing new, nothing that keeps us, our team or our organization on the edge.

Dealing with Challenging People

Hybels also asked, "What is your plan for dealing with challenging people in your organization?

Twice a year, he does personal evaluations, something he calls "The Line Exercise." He puts everyone on his team, that reports to him, or leads people, in order of keepers or indispensability. At the "not crucial" end, what you have is not bad people, just at the end of the line. This makes you ask some interesting questions. "Are these people carrying their weight? On the right issues? On mission? No longer a good fit? Are there known issues, but you're not looking at them? Are you avoiding tough conversations?" I've seen this a number of times in the places I've worked. The key to the future is unquestionably tied to ability to attract and retrain fantastic people, and also dealing with people no longer fantastic. He gave the example of "Bad Attitude Fred" - How are you going to deal with him? More importantly, how long will you let him spread his negative radio-active fallout?

Bill broke down an approach in the following way:

• If the problem is just a bad attitude, give him 30 days to turn it around and if he doesn't, let him go. The truth is, these people will often truly be happier somewhere else, but they're just scared to leave or change jobs. 
• If the problem is underperformance, given them 3 months to turn it around. 
• If it is that the role has grown beyond their capacity, and they are missing the elasticity needed to adjust to that role change, give them 6 - 12 months and try to re-deploy them, break your back to honor them, and break piggy banks for their severance if you can't make something else work for them within the organization and you have to end up letting them go.

As an important side note, Hybels said that your stock as a leader goes up when you fire for clear values violations. If you don't, you drag down everyone. Fantastic people want to work with other fantastic people. These problem people are not really happy people. 90% they find something else and come back thankful.

So, are you naming, facing and resolving the problems that exist in your organization?

The Idea Lifecycle Diagram and a Defeated Mindset

Hybels said that every idea has a lifecycle. The lifecycle has four phases - Booming, Accelerating, Decelerating and Tanking -  "Nothing rocks forever." Pick some core areas, efforts or values and decide "We won't allow it to tank." Use re-invention, staff-lead efforts, and tackle cross-department problems in order to save these few and feed them back into Booming. Part of your job as a leader is to look problems straight in the eye, and ask if you're going to let it fail or arrest those tired ideas. Create a systematic way to address problems. This injects energy and self-esteem into your team, saying that we are not victims and can solve problems.

When is the last time you re-examined the core of what your organization is all about? Ask yourself "What business are we in? What's our main thing? Could we put it on a shirt? What's our core?" One company sold cars, but came to realize that they were actually selling transportation solutions. They're new slogan was "Bring your transportation challenges to us."

So, he asked, have you had your leadership bell rung recently? Leaders rarely learn anything new without having their world rocked. 

Cast a bold vision. You want your people to either say "Count me in," or think you're crazy. As leaders, we need our boldness back. We've lost a little faith. How hard are you willing to swing?

As a process, he wrote that we often go through something like:

1. "If we could just do or be "X", we could rock."
2. "But we can't... "
3. So we stay stuck. 
4. "But we're sick of being stuck!"
5. But we're not sick enough.

I've seen this a lot, especially in large organizations. Hybels called this a defeated mindset, and said we're making excuses for being stuck instead of doing the hard work of finding solutions. Create an environment where people can be lead to bold solutions for stubborn problems. Don't just just preside over things, or preserve it from demise, but to move it from here to there, from Tanking to Booming. In agile words, "Move it from problem-saturated, political, fear-ridden, hierarchical bureaucracy to solution-orientated, growth mindset, empower, self-organizing, innovative teams." And Hybels added, "You have to believe God is willing to help you do it. If you don't, step aside. Make room for someone who does."

Hybels left everyone with a challenge, 

Maybe your next year could be your best. You could learn more, challenge each other more. Tell me why your next five years can't be your best? Your team deserves your best five. It comes down to whether you want to do it. Why go out with a whimper? How you finish is how you will be remembered. For those starting out, make your first year awesome, not average. Do you want that? Leaders call people to decisions. 

Also, check out this great summary of Hybels talk. 

More Information or More Change?

I have choose where to spend my time in August. The biggest conference in agile is coming up, as well as the most impacting leadership conference. Was I going to spend time learning more about agile, or was I going to spend time at the conference that had changed my life more than any other? The latter is The Leadership Summit - where I first heard Marcus Buckingham, who's work on strengths was the catalyst for change in what I was doing as a manager. It was where I heard Ken Blanchard, and then hunted up a copy of The One Minute Manager. I heard Colin Powell, Colleen Barrett (previous President of Southwest Airlines), USC President Steven Sample, as well spiritual leaders Erwin McManus and Bill Hybels.

While there's a lot that I've learned about agile principles and practices at conferences, more importantly I've been changed by The Leadership Summit. A parallel is that much of my coaching comes from a mix of business and faith-based (not agile) books I've read. As Seth Godin (speaking this year at The Leadership Summit) recently wrote, there is no such thing as business ethics, only personal ethics. I find myself at a loss when talking about Scrum values such as Courage, Openness, Respect, Commitment when there is no agile book or talk that I know of that coaches people on how to grow in these areas. Even getting agreement on what it means to coach at all is subjective.

I feel a responsibility to let others know that each of us needs to know where our roots are in these areas, and with conviction and confidence that goes beyond opinions and trends but can stand up to the challenges we have and will encounter when trying to introduce change in the jungle of the business world. In the end, I decided that I needed to fill up the personal leadership tank, and decided to leave the Agile 2011 conference early so as to not miss any of The Leadership Summit.

Meeting with Executives Key to Growing Agile Success

I just returned from perhaps the most successful short engagement that I have had. It's a story that you, whether you are on the agile teams delivering or a manager, director, or executive management, would want to see lived out in your company.

It mirrors Rally's Flow-Pull-Innovate agile adoption model, but there was a catalyst that distilled what surely would have taken months of meetings and decision making down into just several hours. 

If you have some teams with some success under their belts, consider asking to schedule a meeting with management (as high up as you can) for a meeting where you will share the agile success metrics (of your team and others in the industry) plus a short overview of agile (what problems it solves, how it works, and culture changes/failure modes). Make sure to have the ScrumMasters and Product Owners on those one or two successful teams present to answer real life questions of what went well, not so well, and lessons learned along the way. 

In my case, our meeting ended with all of management: convinced agile works, understanding the road is long and hard, deciding on next logical steps (which projects, what training, etc.).

But lead with the success you and others have had. Executives need to know why they should care and what's in it for them, then tell them more.  

The Already and The Not Yet

In 1944, the US Coast Guard Cutter Eastwind, an icebreaker ship patrolling Greenland, discovered the German naval transport ship Externsteine trapped in ice. The German ship, transporting a crew and supplies for a weather station, surrendered without a fight. The German ship was rechristened the USS Eastbreeze and set sail to take this prize to Boston.

Now, the ship was under American control, flying an American flag and under the command of an American captain and some of the crew from Eastwind, but the German crew was still there, as well, a crew that for years had been under the authority and training of the German regime. Although the previous crew formally acknowledged the new authority of the Americans, it took time for individuals and groups to accept it. Perhaps there were excuses for why certain duties took so long, or to delay the trip or not keep things in good running order. It's easy to imagine how it would take even longer for the crew to act according to the rules of the captain, even when the captain would never know. Even longer to know the captain personally, such as why he did things differently and to even come to value those same things that made the captain who he was and why he ran the ship the way he did. 

The ship did eventually make it to Boston. Though it took longer than it would have with a solely American crew on a ship they already knew well, what arrived in Boston was not only the ship full of cargo, but a ship potentially full of people who understood, could believe in and perhaps even supporting the Allied cause.

Agile is full of promise and possibility. Agile is fraught with challenges and open space. There is so much to be gained at all levels of the organization when adopting agile, but there is no way to predict what specific challenges each person, or team or department will encounter. There's common problems, of course, but I've found many more uncommon problems. And there is no simpleton set of rules or turnkey solution for success that comprehensively predicted those issues. In the same way we explain why predicting a detailed plan for creating products does not work well, so to with expecting a detailed plan for going agile, a plan that takes away all fear, uncertainty, and risk. Your approach to adopting agile should also be iterative - team by team, evaluating results and planning next steps.

You have everything you need to succeed, you don't have what you need for your next step forward. Whatever information and resources that are necessary for you, your team and your organization to have a successful agile adoption are out there. What you need to do to bring the next right thing to bear for you, your team and your organization will always be the next thing to. The "already and not yet" of agile. 

With the new captain on board, the ship was now American, but at the same time, it was also not yet American. In deciding to adopt agile, your company is agile, but also not yet agile. The mission for each of us, within our role and authority (and perhaps more importantly, our sphere of influence) is to bring those aspects of what is true about agile into our projects and teams and organizations. 

Begin with you. Make sure that you are bringing agile into yourself. Do you value others? Do you value interactions, moving towards face-to-face meetings and away from email?  Be the change you want to see. If you want those around you to be willing to learn about agile, go learn about agile at your local user group, the next conference (or one of the other 31 things you can do today to be more agile). If you want them to be learning from each other, share what you're learning with others - start a weekly brown-bag book club, and quotes to your email, go have lunch with the other ScrumMasters or agilists in your company.

Know that it will take time. In the U.S. culture, we often want instant gratification, can be impatient, and easily forget previous progress. One of the most successful large agile adoptions I've recently heard of has been 22 months in the making. Another large company has several full time agile coaches helping  their adoption for over a year. Accept that it will take time, and help educate and set the expectations for others. That way, when issues arise (and they surely will) you've prepared decision makers to respond according to truth and reality rather than react emotionally.

It's all about the people. In the end, much of agile adoption is about culture change. Change is hard, and culture can be deeply rooted. Given that the agile manifesto points to valuing individuals and interactions over processes and tools, we should always be aware that the focus of our time and energy, as well as key to addressing problems and issues, will be people over modifying the agile process or details of a roll-out plan. The most successful adoptions and problem solving have come when I've made a point to spend one-on-one time with the right people. The "right" people might be the most influential, or most vocal, or most frustrated. 

Be willing to invest in a journey that, although not the most shortest, will bring about the most change - genuine, enduring change.

The Principle of the Agile Path

After hearing Andy Stanley speak on The Principle of the Path, I realized that it addressed a number of issues that I commonly see with teams or organizations trying to start or grow their adoption of agile practices. I recently shared about the Principle of the Agile Path at the Agile Comes to You event in Orange County.

Years ago, I agreed to join my friend Joe on a hike up San Gorgonio, the highest peak in Southern California. I purchased a map of the trails and got my equipment ready to go. Days before the hike, he decided to try a closer peak, Mount Baldy, but make up for the lower challenge in elevation by adding miles to the length of the hike. I wasn't find maps for the entire hike, only the beginning, and that proved a significant point later on. The hike itself started fine, at the trail head at 6 A.M., with a plan to be at the summit just after lunch and down by late afternoon. That left some time to get to the local diner at have a hearty, celebratory meal. We did indeed make the summit on time. Joe was full of excitement and wanted to tack on one additional challenge - go back down via a different route. It was an unmarked, gravelly bowl on the side of the mountain. All we had to do was head down and the trail would become apparent soon enough. The first hour or two was fun and easy, but we didn't come across the trail yet and we were out of food. We decided to change our angle somewhat, but an hour later were still without a trail, and now without water. By now we should have been back at the trail head, so we went towards what we thought was a trail we saw. We went up and down large slopes and through waist-high brush. Still nothing, only hungry and thirsty now, and the sun was starting to go down. Out of options and getting desperate, we decided to go aggressively straight across the mountain, up and over one side of the mountain, then two, and then we ran into a small, impassable, 100 foot gorge. The only way around was to go back up the mountain and drop into the riverbed below. By that time, it was dark. Having hiked 12 miles over 13 hours, We were exhausted, scraped up, out of food, water and energy. With no overnight supplies, we contemplated what it would be like to sleep on the rocky bed with no protection.

That was not the destination I had planned on when we left that morning. My intention was that at 7 P.M., I would be relaxing at a greasy spoon restaurant with a hamburger the size of a dinner plate in front of me, celebrating with Joe about our successful hike. But my intentions didn't matter when we started down from the summit. What mattered was our direction. That's the Principle of the Path.

Your Destination is Determined By Your Direction, Not Your Intention
You may want to repeat that once or twice. Try replacing some of the words with your company or team's verbiage, i.e. - "Our Goal is Determined By Our Decisions and Actions, Not By Our Mission Statement", or "Our Final Stage is Determined By Our Activity, Not By Our Over-arching Strategy." However you need to adjust it to hit home, the point is that where you will end up is not about what you want to happen, but about what is happening. Let's look at the four aspects of the Principle of the Agile Path.

1. You are on a path
For those wondering when you might start your journey into agile, you are already on an agile path. You are moving, things are already in motion. The question is where is, more accurately, what direction are you headed? Since my adventurous hike, I have since purchased a wonderful hand-held tool that let me know what direction I'm headed.

2. You often don't know that you are off course
I recently heard an agile coach comment that when he hears, "We can't do that here," he responds, replace that statement (at best inaccurate) with the truth "You can do it here, it's just a matter of how hard will it be and are you willing to do whatever it takes?" So, are you off course or on course? Unfortunately, we often don't know when we're off course or lost. When I was hiking, there was no dotted line along the ground that indicated we were off course, and how especially true this is when you are trailblazing. When going down the road, you may see many signs, but you won't see the sign that says, "You, in the blue sedan! Turn around - you're going the wrong way!"

I was on a trip recently, and have become much better at finding my way. I had the directions to my hotel in Mountain View ready in advance. I followed the signs perfectly and found the hotel without missing a turn. When I went to check in, the friendly clerk told me that I did not have reservations. Without trying to appear too smug for being in the right, I showed him my printed reservation information. "Sir," he replied, "that reservation is for our location in Cupertino." Think critically about your destination, because you could be on the wrong path while following all the right signs to a wrong destination.

3. You need objective feedback
This is also important because you can feel good about the situation and still be going in the wrong direction. I felt great about my hike hours into going the wrong way. I felt great about the hotel trip all the way up to the check-in counter. And don't set the bar so high for who you ask to listen to you and give feedback.

Given that so many challenges are rooted in people (and the culture that comes out of a group of people), you could get this feedback from friends, peers or colleagues over lunch, email or regular collaboration such as coaching circles (weekly conference call for like-minded professionals).

4. Judgement = Time and Experience
The core of value in objective feedback is that it is based on good judgment. Good judgement comes from time and experience. Even though the average professional football player has more experience than many in agile, you will still find someone on the sidelines guiding their progress. Their coach is someone with more time and experience around the game, and who is somewhat physically removed from their effort and activity.

Take a moment right now and consider where you, your team and your organization are heading on your path of agile adoption. Write down what you feel good about, what concerns you and write down the name of a person that you will contact today - take the bold step of reaching out and begin getting some objective feedback. They may just be the person to tell you to take a different way down the mountain.

You can watch some of Andy Stanley's talk here.

Vision is Spelled "R-I-S-K"

I remember the first time I heard the Product Owner in Scrum referred to as "the single throat to choke." I was watching a video about the roles in agile. It was on YouTube and done by someone with a nice, therapeutic voice named Lyssa Adkins (who turns out to be a nice, therapeutic person who knows a ton about agile and gifted in helping others achieve and be more than they thought they could). At the time, I thought that phrase used in the video was a bit strong, yet I agreed and respected it. I use it today. And it is not just true for Product Owners, it's true for anyone in a position of leadership.

Product Owners, ScrumMasters, architects, leads, managers and those above them are just some of the roles and titles that are in some aspect about leadership, and vision is a significant attribute of leadership. Ken Blanchard wrote that after "studying leadership and organizations for more than thirty-five years and have come to a conclusion: All the world-class organizations we know are driven by three critical factors," the first of which is "clear vision and direction championed by top management", adding "Vision and direction are essential for greatness."

Vision is seeing something ahead, in the future, that is some positive, fulfilling goal or desire of what you or your team or company (or country, or family) could be. When sharpened, it stirs you, motivates you, bugs you, pulls you into action. And when sown into those around you, it will often do the same for them. Ken Blanchard described vision as "being so clear about purpose, so committed to it, and so sure about your ability to accomplish it, that you move ahead decisively despite any obstacles." Vision, like faith, is being "sure of what we hope for and certain of what we do not see." And borrowing from what a pastor once said, Vision, like faith, is spelled "R-I-S-K."

In order to have a truly compelling vision for our product or service, for our team, for our company or ourselves, we at some point have to step out into some unknown. Jim Collins' vision framework includes BHAGs - "big, hairy audacious goals." If we limit ourselves to only a safe next step, "like X but better", we miss the power of challenge, good anxiety, and focus that are part of the traits of good Scrum teams. Those traits draw teams together and yield the multiplier effect.

Helpful links on items mentioned:
Jim Collins' 14 page Vision Framework guide
That Vision Thing, article by Ken Blanchard

Getting Executive Buy-in for Agile

I was recently sent a question that I've heard before. It's important, and I think my view (as someone with strengths Relator and Strategy) is not one I've seen much in the workplace. So, I thought I'd share the question and response with you. I hope it is of some value.

Question: Given a development team that is fully convinced of adopting the Agile methodology, what is the best way to get buy-in of upper management that is used to having hard deadlines and deliverables similar to what (allegedly) was delivered by waterfall methodologies?

My Response:
Good question, and I have a couple thoughts.

First, it would be nice if you could dig up even a few facts about what's happen in previous projects. Often I go through email from key people at milestones or deadlines and build a simple journal of events. It helps keep the facts simple and clear in my mind for when there's a key decision-making meeting later (I tend to lose my train of thought or important facts in those pivotal moment).

That ties into my bigger view, which is that my experience in winning others over starts with a focus on a short study of those people, and only after that, what their objections or concerns are. Often times "the issue isn't the issue." All problems are people problems, so focus on the person. It's likely the decision for this person is not about facts, but about their fear, uncertainly and doubt.

So, if they have their neck on the line, you present agile as a great risk-mitigation method (and let me know if you need the info on why that is so). Or if they need some wins with key management/peers in the company, present it as the best way to get game-changing features out, and out sooner. If getting stung by poor quality is the issue, take the approach of quality built in upfront.

Practically speaking, they are usually only concerned (or focused) on one or two aspects. Keep it simple and address those. If you're not sure what those are, we can talk about fairly simple ways to get at that information.

Also, I keep in mind a couple of personal aspects. First, natural law. You have to make this agile adoption a win for them *personally*. They have to believe at some level that you're looking out for them *personally*. This builds trust and that trust gives you political capital to get things going and get things done.

Second, they have a personality and strengths that incline them to look and interact with the world a certain way. The simplest paradigm is from Management By Strengths. If they are "me" centered, it helps to present information/options/decision in a succinct way that allows *them* to make the decision (rather than be told something like "This is obviously the right thing and we need to do it," no matter how earnestly you deliver it). If they are "we" types, present it as a something the whole team (whatever he sees as team - project, department, etc) will benefit and be a part of/involved in. If they are "pace" types, you have to deliver the information and decision points clearly, gradually over time. Those types can't be hurried to make a decision to get out of a burning house. Be willing to invest in being patient, consistent and clear in your message. If they are a "process" type, present more as a clean system and process approach, not some foggy, no-documentation devs-gone-wild weirdness that they might have heard. Give them the white papers and research from Microsoft, IBM and other respected companies.

There are certainly other personality/problem aspects, but I hope this is enough to get you started. A good patterns approach to bringing change to an organization is Fearless Change. You can flip through and find ideas to apply immediately.

Agile Leadership and Management Presentations

From my two Code Camp presentations on agile, leadership, management and strengths, I've linked the handouts and made a list of the books referenced. Great conversation and shared learning with everyone. Several additional resources that I mentioned are Pragmatic Learning and Thinking, Mavericks at Work and What Got You Here Won't Get You There. I added those books to a list of leadership and management books on Amazon to make it easier to track.

Here are the links to my presentations on Leading a Team and Developing Team Members - management and leadership and Scrum and Agile - People and Problems: Teambuilding with Agile and Strengths.

Technorati Tags: agile, scrum, management, teams, projects